Aluminium / Powder coated in Melbourne
Care and warranty
How to look after a powder coated aluminium piece, and what our five year structural warranty covers.
01
Looking after your piece
These instructions apply to every FEARON product, raw aluminium and powder coated alike. Powder coat is tough, but it is a decorative finish rather than armour. A few minutes of care every so often is the difference between a piece that looks new in ten years and one that does not.
02
Routine cleaning
| Wash | Warm soapy water and a mild detergent, using a soft cloth |
|---|---|
| Frequency | Monthly for commercial, industrial or marine environments. Less often indoors |
| Rinse | Always rinse thoroughly so no detergent is left on the surface |
| Dry | Dry well immediately. Water left to sit will leave marks, and water marks are not covered under warranty |
03
What to avoid
| Never use | Steam cleaning, pressure washing, abrasive cleansers, steel brushes or steel wool, or any cleaner containing chlorine |
|---|---|
| Solvents | Turpentine, white spirits, thinners, citrus based cleaners and Spray and Wipe all shorten the life of a powder coated surface |
| Dry dusting | Scratches the finish. Use a damp soft cloth instead |
| Build-up | Do not let detritus, organic or man-made matter settle on the surface |
04
Handling
Rough treatment chips powder coat, and chipping is not covered under warranty. Most FEARON products ship with protective fittings, stacking glides, bumpers and feet, which guard against chipping and scratching. Set pieces down gently rather than dragging or dropping them.
05
Five year structural warranty
FEARON warrants its products to be free of manufacturing or material defect affecting structural integrity for five years from the date of purchase, subject to the terms and claim procedure below.
You are entitled to have the goods repaired or replaced if they fail to be of acceptable quality. We cover the costs involved in repairing or replacing your product, but not transport or third party costs associated with the claim.
Nothing in this warranty limits your rights under Australian Consumer Law.
06
What the warranty does not cover
| Mishandling | Damage from mistreatment, abuse or lack of maintenance |
|---|---|
| Natural ageing | General wear, tear and fading |
| Organic matter | Damage from mineral deposits, soils, fertilisers or environmental mould |
| Weld joins | Minor corrosion spots that do not affect structural integrity, a natural outcome of the materials |
| Harsh environments | Corrosion from seafront, saline or chlorinated conditions |
| Finish variation | Differences in colour, shade or gloss between production runs or separately purchased pieces |
| Change of heart | Preferences change. The warranty does not cover it |
| Transport and labour | Freight for replacement parts, and labour for repair, charged at FEARON's discretion |
| Storage | Goods held in storage for any period, given the environmental extremes some facilities reach |
These terms are accepted by the customer and end-user upon order and supply.
07
Making a claim
Email us with the following and we will handle it from there. A FEARON representative responds to bona fide claims in a timely manner.
| 01 | A copy of the proof of purchase |
|---|---|
| 02 | Photos showing the issue, preferably in electronic form |
| 03 | A clear statement of the grounds for the claim and any relevant circumstances |
| 04 | An assurance that the product has not been damaged, incorrectly assembled, installed or operated, exposed to the elements, negligently treated or misused |
| 05 | Send it to info@fearon.shop |
You may be required to make the product available for inspection Monday to Friday, 9am to 5pm. Where relevant, product may only be returned to FEARON after approval in writing. False representations may void a claim.
08
Warranty terms and conditions
| a | This warranty is not transferable. It applies only to the consumer who purchased the product from FEARON |
|---|---|
| b | FEARON will remedy any bona fide claim by repairing or replacing the product free of charge, at its sole discretion |
| c | If inspection and testing find no fault, the purchaser pays FEARON's usual costs of service work, evaluation and testing |
| d | FEARON may replace defective parts with components of similar quality, grade and composition where an identical part is unavailable |
| e | Products presented for repair may be replaced with refurbished products of the same type, and refurbished parts may be used in repairs |
| f | FEARON is responsible for transit damage while freight is FEARON's responsibility. Otherwise risk passes to the purchaser once the product leaves the workshop |
| g | Transit damage must be claimed within two weekdays of receipt |
| h | Freight costs for warranty claims are borne by the purchaser from the nominated point of delivery. FEARON covers return freight from the original delivery point only |
| i | It is the purchaser's responsibility to ensure the product is delivered in good order. FEARON will not accept attempts to extend warranty terms |
| j | This warranty does not extend to nicks, scratches, dents or surface marks in aluminium components |
| k | Colour consistency. Due to the nature of powder coating, FEARON cannot guarantee total uniformity of colour or sheen across separate production runs or between separately purchased pieces |
| l | Colour matching. FEARON cannot guarantee colour matching with products not manufactured by FEARON |
| m | A minimum service call charge of $5000 applies where FEARON is requested to attend to works or repairs not covered by this warranty |
| n | FEARON makes no express warranties or representations other than those set out here |
| o | Repair or replacement of the product, or part of it, is the absolute limit of FEARON's liability under this express warranty |
09
Aluminium and powder coat finishes
Powder coat is a decorative finish for indoor and outdoor use. It assists with metal protection but is not corrosion protection in its own right. Our aluminium components are treated with pre-protection that guards against corrosion before coating, which makes the surface resistant and suitable for exterior environments.
Minor corrosion spots at the weld joins, under table tops, bases and seat frames, may become evident over time. These do not affect structural integrity and are not covered by this warranty.
Our powder coat colours offer excellent UV stability and colour retention, and are suitable for outdoor applications. Natural fading is not covered. In harsh seafront, extreme or chlorinated environments, we cannot guarantee the finish against scratching, scuffing, chipping, fading or corrosion.
FEARON assumes no responsibility for damage caused by the use of furniture covers.
10
When the warranty does not apply
This warranty does not apply where the product has not been assembled, maintained, cleaned, installed or operated in accordance with our instructions, or where:
| Abuse | The product has been improperly treated, neglected or misused |
|---|---|
| Exposure | The product has been exposed to the elements beyond ordinary outdoor use |
| Unauthorised work | Repairs, maintenance or service have been carried out by an unauthorised person |
11
Downloads
Both documents as PDFs, for specification packs and project files.
12
Manufacturer
| Name | FEARON SHOP PTY LTD |
|---|---|
| Telephone | 0415 087 320 |
| info@fearon.shop |
Not sure if it is covered?
Send us a photo. We would rather look at it than have you guess.